A Thirst to Engage
Another flight, another aisle seat. We’re on time, the middle seat is empty, and I’m happily organizing myself for a week with my lovely client in Southern California, anticipating blue skies and...
View ArticleWhy Service Requires “I” Contact
The greeter at the door greets you. The barista hands you your drink. The host shows you to your table. The cashier takes your money. The usher takes your ticket and tells you where to go. Each of...
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This Is What to Do Instead of Having an Open Door
During a conversation I had recently with Jason Dykstra of the Thriving Leaders podcast about the value of conflict, he asked me about the practicality of using an open-door policy as a tool for...
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